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Revenue Canada EPIC FAIL. - CaffieneKittySpace
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caffienekitty
caffienekitty
Revenue Canada EPIC FAIL.
(Not relevant to most of you since for the most part you aren't Canadian, but tales of Government Fail are usually universally appreciated.)

The tax deadline for paying taxes in Canada is usually April 30th, unless that day is on a weekend or statutory holiday, when the deadline is bumped to the next following business day, making the tax deadline May 2nd this year since April 30th was a Saturday. Payments and returns received or postmarked on or before May 2nd would be 'on time' and incur no interest or penalties.

We knew that. The Post Office knew that. The news media knew that. Canada Revenue's website and telephone operators knew that. You know who didn't know that?

The Revenue Canada computer system.

According to the beleaguered Revenue Canada call centre person I talked to, the computer system (or something relating to the computer system, he wasn't too clear on details) did not get notified of the deadline change, and anyone paying their taxes after April 30th was flagged as late and charged interest. They are only now starting to discover this error as the notices to pay interest are being received by taxpayers, and they are calling Canada Revenue. Hundreds and thousands of them.

So, the semi-official word, direct from the Revenue Canada Call Centre Operator Guy is: 'If you sent in your payment postmarked May 2nd, ignore the interest, we're fixing it. If you're still getting letters about it in a month, call in then and we'll fix you individually'.

I'm hoping they'll do a proper news release or something soon, because it's gonna be nuts and actual details from the source would be nice. :-P

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Comments
teithiwr From: teithiwr Date: May 20th, 2011 09:13 pm (UTC) (Link)
Well, that sounds amazingly frustrating. *facepalm*
caffienekitty From: caffienekitty Date: May 21st, 2011 12:24 am (UTC) (Link)
Not for us, since it's not something we did wrong, but I wouldn't want to be working in a Revenue Canada Call Centre for the next while.
ciaranbochna From: ciaranbochna Date: May 20th, 2011 09:35 pm (UTC) (Link)
Nope, not surprised at the epic fail in the slightest...bah:P
caffienekitty From: caffienekitty Date: May 21st, 2011 12:26 am (UTC) (Link)
Considering a couple years back they crashed the entire system for nearly a week I think it was? Yeah. They don't have technical issues so much as issues with technology.
aelfgyfu_mead From: aelfgyfu_mead Date: May 20th, 2011 11:09 pm (UTC) (Link)
That is just sad.

Brilliant Husband says, "I wrote code that programmed in a tax holiday. And you know, it didn't take me very long! I'd share my code, if it were owned by me."
caffienekitty From: caffienekitty Date: May 21st, 2011 12:26 am (UTC) (Link)
Hell, if Outlook can figure it out, you'd think the government could.
samalander_dawn From: samalander_dawn Date: May 21st, 2011 12:26 am (UTC) (Link)
oh good lord....

good luck to you!
caffienekitty From: caffienekitty Date: May 21st, 2011 12:27 am (UTC) (Link)
Revenue Canada needs the luck, not us. We just get to redirect the ire.
brigid_tanner From: brigid_tanner Date: May 21st, 2011 03:48 am (UTC) (Link)
gotta love the government!
caffienekitty From: caffienekitty Date: May 24th, 2011 08:32 am (UTC) (Link)
We don't have to love it, just obey it and vote. And pay taxes.
bugeyedmonster From: bugeyedmonster Date: May 21st, 2011 06:58 am (UTC) (Link)
I guess someone forgot to tell the computer system.
caffienekitty From: caffienekitty Date: May 24th, 2011 08:33 am (UTC) (Link)
Apparently so.
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